Most “culture reviews” feel like they were designed by a robot. A loooooong, soul-sucking survey. A few tick-box questions about policies, perks, and maybe “how often do you socialise with colleagues?”

A polite thank-you email.

And then . . . nothing changes. It’s no wonder most people treat them like a compliance chore and utter waste of time and energy.

But here’s the thing: you can’t fix what you don’t truly understand.

We’ve been obsessing over the wrong KPIs.

Quarterly profit, sales targets, productivity dashboards are the usual suspects. And yet, tucked quietly in the shadows, there’s a metric that could transform your bottom line faster than any of them.

It’s called joy. And yes, it’s measurable.

Why Workplace Joy Is Everyone’s Business, Especially in Visitor Experience

I’ve been quietly noticing something.

Something that started as a flicker . . . and has now become a full-on ache every time I visit one of my favourite places; a historic house, a beautiful estate, a charming garden, or a family-friendly attraction.

The buildings are beautiful. The experiences are meant to delight.

But the people?