The Joy Audit: A New Way to Understand Your Team Culture
Joy at Work, Culture Diagnostics Gemma Duck Joy at Work, Culture Diagnostics Gemma Duck

The Joy Audit: A New Way to Understand Your Team Culture

Most “culture reviews” feel like they were designed by a robot. A loooooong, soul-sucking survey. A few tick-box questions about policies, perks, and maybe “how often do you socialise with colleagues?”

A polite thank-you email.

And then . . . nothing changes. It’s no wonder most people treat them like a compliance chore and utter waste of time and energy.

But here’s the thing: you can’t fix what you don’t truly understand.

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The Hidden KPI No One Talks About: Why Joy Might Be Your Most Profitable Business Strategy
The Business Case for Joy, Joy at Work Gemma Duck The Business Case for Joy, Joy at Work Gemma Duck

The Hidden KPI No One Talks About: Why Joy Might Be Your Most Profitable Business Strategy

We’ve been obsessing over the wrong KPIs.

Quarterly profit, sales targets, productivity dashboards are the usual suspects. And yet, tucked quietly in the shadows, there’s a metric that could transform your bottom line faster than any of them.

It’s called joy. And yes, it’s measurable.

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Where Did the Smiles Go?
Joy at Work, The Joy Ripple Effect Gemma Duck Joy at Work, The Joy Ripple Effect Gemma Duck

Where Did the Smiles Go?

Why Workplace Joy Is Everyone’s Business, Especially in Visitor Experience

I’ve been quietly noticing something.

Something that started as a flicker . . . and has now become a full-on ache every time I visit one of my favourite places; a historic house, a beautiful estate, a charming garden, or a family-friendly attraction.

The buildings are beautiful. The experiences are meant to delight.

But the people?

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