Where Did the Smiles Go?

Why Workplace Joy Is Everyone’s Business, Especially in Visitor Experience

I’ve been quietly noticing something.

Something that started as a flicker . . . and has now become a full-on ache every time I visit one of my favourite places; a historic house, a beautiful estate, a charming garden, or a family-friendly attraction.

The buildings are beautiful. The experiences are meant to delight.

But the people?